Returns & Refunds Policy

We want you to love everything you order from Lila x Ayla. If for any reason you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the date your order was delivered, provided that:

The item is unused and in its original condition
The item is in its original packaging
You have proof of purchase (your order confirmation email)

Please note that the following items cannot be returned for hygiene reasons:

Opened skincare or beauty products
Earrings and pierced jewellery
Swimwear or underwear

How to Return an Item

To start a return, please contact us with your order number and the reason for your return. Our team will provide you with return instructions and the return address.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we have received and inspected your returned item, we will notify you by email. If your return is approved, your refund will be processed within 5–7 working days to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error.

Faulty or Incorrect Items

If you've received a faulty, damaged or incorrect item, please contact us within 48 hours of delivery and we'll arrange a replacement or full refund at no cost to you.