FAQs

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard UK delivery takes 3–5 working days. Express delivery options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders over a certain threshold. Please check our Shipping & Delivery page for current details.

Can I track my order?
Yes — once your order is dispatched, you'll receive a confirmation email with your tracking details.

Do you ship internationally?
We currently ship within the UK. International shipping options are coming soon!

Returns & Refunds

What is your returns policy?
We accept returns within 30 days of purchase, provided items are unused and in their original packaging. Please see our Returns & Refunds page for full details.

How do I start a return?
Simply contact us via our Contact Us page and our team will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 working days of receiving your returned item.

Products

Are your beauty products suitable for sensitive skin?
Many of our products are suitable for sensitive skin — please check the individual product descriptions for full ingredient lists and suitability guidance.

What sizes are available for activewear?
Our activewear ranges from XS to XL. Please refer to the size guide on each product page for accurate measurements.

Are your products cruelty-free?
We are committed to offering ethical beauty products. Please check individual product listings for specific cruelty-free and vegan certifications.

My Account

Do I need an account to place an order?
No — you can checkout as a guest. However, creating an account allows you to track orders, save your details and enjoy a faster checkout experience.

How do I reset my password?
Click "Forgot password" on the login page and we'll send you a reset link via email.